1. Introduction
GRS Import Export LLP ("GRS", "we", "us", or "our") respects your privacy. This policy explains how we collect, use, and safeguard information when you interact with our website, request quotes, or transact with us.
2. Information we collect
We may collect: contact information (name, company, email, phone, country) that you voluntarily provide via our contact form, WhatsApp, or email; business information related to your inquiry (products, volumes, shipping destination); and standard website analytics (IP address, browser type, pages visited) to improve the website.
3. How we use information
Information is used to respond to your inquiries, prepare quotations, fulfil export orders, comply with Indian and international trade regulations, and improve our services. We do not sell personal information to third parties.
4. Sharing of information
We share information only with: authorised regulatory bodies (DGFT, Customs, GST authorities) as required by law; freight forwarders, customs agents, and banks to the extent needed to complete a shipment; and our internal team working on your account.
5. WhatsApp communications
When you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy terms. We retain business correspondence for our records and compliance.
6. Data security
We implement reasonable administrative and technical safeguards. No system is perfectly secure; avoid sharing sensitive financial details over unsecured channels.
7. Cookies
Our website may use minimal cookies for functionality and analytics. You can disable cookies in your browser settings.
8. Your rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to our legal obligations. Contact us at grsimportexport@gmail.com.
9. Changes to this policy
We may update this policy from time to time. The updated date will be reflected at the top of this page.
10. Contact
For privacy questions, contact GRS Import Export LLP, 54/1/2 Nilmani Bhattacharjee Lane, Berhampore, Murshidabad, West Bengal 742101, India. Email: grsimportexport@gmail.com.